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Frustrated by billing, patients are skipping routine healthcare

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Confusing,  frustrating medical bills are prompting patients to skip routine healthcare, a survey of more than 1,000 Americans revealed.

It found 53 percent of respondents have received an unexpected medical bill in the last year. Of those respondents, 60 percent received higher-than-expected bills; 62 percent received bills for care believed to be covered by insurance but wasn’t; and 42 percent received multiple bills from multiple providers instead of one bill as anticipated.

The September survey was conducted through a partnership between Hanover Research, an independent research and analytics firm, and HealthSparq, provider of treatment transparency and guidance tools available through U.S. health plans.

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