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Want consumers to pay medical bills faster? Deliver a better patient experience

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We know two things: Consumers want a better patient experience and healthcare providers can boost revenue by making it happen, according to a report Black Book published in July. Black Book found that 92 percent of respondents said improving consumer experience should be a top priority for hospitals, medical groups and facilities.

This year’s Connance survey explored patient experiences and reactions to billing and financial interactions before and after treatment. It analyzed overall satisfaction differences during the billing process and differences in likelihood to recommend and use multiple facilities.

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